Last Updated: June 2026
Welcome to DigiKnown. By accessing our website, purchasing our services, or engaging with our team, you agree to the following Terms of Service, Privacy Policy, and Refund Policy. These policies are designed to ensure transparency, professionalism, and a smooth working relationship between DigiKnown and its clients.
Terms of Service
By hiring DigiKnown, the client agrees to:
* Provide accurate project requirements.
* Provide content, media, and approvals in a timely manner.
* Maintain professional communication throughout the project.
* Review deliverables and provide feedback when requested.
DigiKnown reserves the right to refuse service to any individual or organization involved in illegal, fraudulent, abusive, or unethical activities.
Project timelines may vary depending on project scope, client responsiveness, revisions, and third-party dependencies.
Intellectual Property
All intellectual property created by DigiKnown remains the property of DigiKnown until full payment has been received.
Upon successful completion of payment, ownership of approved deliverables is transferred to the client unless otherwise stated in writing.
DigiKnown reserves the right to showcase completed projects, designs, websites, campaigns, and case studies within its portfolio and marketing materials.
Privacy Policy
DigiKnown respects your privacy and is committed to protecting your information.
Information we may collect:
* Name
* Email Address
* Phone Number
* Business Information
* Project Requirements
* Website Information
* Marketing Data
This information is collected solely for:
* Service delivery
* Communication
* Project management
* Marketing optimization
* Customer support
DigiKnown does not sell, rent, or distribute client information to third parties without consent unless required by law.
All reasonable measures are taken to protect client information and maintain confidentiality.
Payment Terms
Project payments may be required in advance, partially in advance, or according to a mutually agreed payment schedule.
Failure to complete payments may result in:
* Project suspension
* Delayed delivery
* Service termination
* Restricted access to deliverables
All invoices must be paid according to the agreed payment terms.
Revision Policy
DigiKnown believes in long-term client success and satisfaction.
For eligible projects, we provide:
* Unlimited revisions
* Unlimited follow-up support during the project
* Unlimited strategy discussions
* Unlimited team meetings when reasonably required
* Direct communication access to operational team members when applicable
The objective is to ensure the client receives the highest possible value and project outcome.
However, major scope changes, new features, additional services, or requests beyond the original project agreement may require additional charges.
Refund Policy
Client satisfaction is important to us. However, due to the nature of digital services and resource allocation, the following refund policy applies:
Before Work Begins
If a project is canceled before any work has started, DigiKnown may issue a refund after deducting any payment processing fees, consultation charges, research costs, or other expenses already incurred.
After Work Has Started
Once any project work has commenced, DigiKnown does not offer refunds.
This includes but is not limited to:
* Research
* Strategy Development
* Design Work
* Development Work
* Campaign Setup
* Content Creation
* SEO Activities
* Advertising Services
* Consultation Services
Instead of offering refunds after project commencement, DigiKnown is committed to resolving concerns through:
* Unlimited revisions
* Unlimited team meetings
* Unlimited follow-ups
* Dedicated project support
* Direct communication with the operational team
* Strategic adjustments where necessary
Our goal is to work collaboratively until the agreed project objectives are reasonably achieved.
Completed Projects
No refunds are available for completed projects, delivered services, digital products, consultation services, advertising spend, third-party fees, hosting fees, software subscriptions, domain registrations, or other completed work.
Third-Party Services
Certain services may involve third-party platforms including:
* Google
* Meta
* Shopify
* WordPress
* OpenAI
* Hosting Providers
* Domain Registrars
* Advertising Networks
DigiKnown is not responsible for outages, policy changes, account suspensions, pricing adjustments, or service interruptions caused by third-party providers.
Limitation of Liability
DigiKnown shall not be liable for:
* Indirect damages
* Loss of revenue
* Business interruptions
* Data loss
* Third-party platform issues
* Market fluctuations
* Advertising performance changes
While we strive for exceptional results, digital marketing and business outcomes cannot be guaranteed due to factors beyond our control.
Policy Updates
DigiKnown reserves the right to update these policies at any time without prior notice.
Clients are encouraged to review this page periodically for updates.
Contact Information
For questions regarding these policies, please contact:
