Work Resumption Policy

At DigiKnown, we understand that projects may sometimes be delayed due to pending information, approvals, content, credentials, or other requirements from the client. To ensure smooth project management and resource allocation, the following Work Resumption Policy applies to projects delayed from the client’s end.

Delay of Up to 1 Month

If the project is delayed for up to 1 month beyond the agreed project timeline due to the client, DigiKnown may resume the work under the same project and agreed scope, subject to the availability of the assigned team and resources.

Delay of More Than 1 Month and Up to 3 Months

For projects delayed beyond 1 month and up to 3 months, DigiKnown may review the project status, available resources, and previously completed work before resuming. Any changes in requirements or scope may be subject to additional charges.

Delay of More Than 3 Months

If the project remains inactive for more than 3 months after the agreed project timeline due to the client, a $100 project resumption fee will apply before work can be restarted.

The project will be resumed based on the previously agreed scope, provided that the required project materials and files remain available.

Delay of 8 Months or More

If a project remains inactive for 8 months or longer due to the client’s delay, DigiKnown will no longer be responsible for retaining or providing the previous:

Website demo/development link
Project files
Website backup
Previous development environment
Other project-related working materials

In such cases, the project will be treated as a new project and may need to be started from scratch.

5. New Payment & Current Package Pricing

For projects that have reached the 8-month inactivity period, the client will be required to make full payment again to restart the project.

The new project will be charged according to DigiKnown’s current packages and pricing at the time of resumption. Previous package prices, discounts, or quotations will no longer apply.

Client Responsibility

Clients are responsible for providing the required information, approvals, content, credentials, and other materials within the agreed timeline. Delays caused by pending client requirements may result in an adjustment to the project timeline and may trigger the applicable resumption conditions above.

DigiKnown reserves the right to review the status of any delayed project before resuming work and to communicate any applicable charges or changes in scope before work recommences.

Policy Note: The applicable delay period is calculated from the agreed project completion/timeline date and applies specifically to delays attributable to the client.